Front

What is Front?

Front is a collaborative customer operations platform that brings together email, chat, SMS, and other communication channels into a shared inbox. It's used by customer success, support, and operations teams to manage external communications with the speed of a shared inbox and the structure of a helpdesk.

How it connects with QuipTeams

Operations teams using Front to manage internal or external requests can integrate QuipTeams to handle equipment-related conversations efficiently. When an equipment request comes in via Front — whether from a new hire, an office manager, or a customer success team member — it can be automatically routed to QuipTeams for fulfillment without leaving the conversation thread.

Key benefits for your team

• Request handling without tool-switching: Ops teams managing equipment requests in Front can trigger QuipTeams provisioning directly from the conversation, keeping the entire interaction in one place.
• Faster response to equipment needs: Automated routing from Front to QuipTeams reduces the time between a request and a confirmed order, improving response times for distributed teams.
• Clear communication trail: Every equipment request handled through Front and fulfilled by QuipTeams creates a complete communication and fulfillment record in both platforms.